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Terms & Conditions

Last updated: December 3rd 2025

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Welcome to Heart Company (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of our website https://www.heartcompany.ca/ (the “Site”) and any purchases made through it.

 

By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use the Site.

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1. Who We Are

Heart Company
Operated by: Salt & Light Designs Ltd.
Address: 208-7475 Hedley Ave, Burnaby, BC V5J 0E8, Canada

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2. Use of the Site

You agree to use the Site only for lawful purposes and in compliance with these Terms. You may not:

  • Violate any applicable laws or regulations

  • Interfere with or disrupt the Site or servers

  • Attempt to gain unauthorized access to user accounts or systems

  • Use the Site to transmit harmful or malicious content

We may suspend or terminate access to the Site for any user who violates these Terms.

 

3. Accounts

Users may create an account to facilitate purchases. You agree to:

  • Provide accurate and complete information

  • Maintain the confidentiality of your login credentials

  • Accept responsibility for all activity under your account

We reserve the right to refuse or terminate accounts at our discretion.

 

4. Orders & Payments

By placing an order, you agree that:

  • You are authorized to use the payment method provided

  • You will provide accurate shipping and billing information

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Correct pricing errors (even after an order is submitted)

If we cancel an order after payment has been processed, we will issue a refund.

 

5. Pricing & Product Availability

Prices and product availability may change without notice.
All prices are listed in Canadian dollars (CAD) unless otherwise specified.

We make efforts to accurately display products and descriptions, but we cannot guarantee that:

  • Colours are perfectly represented on your device

  • Products will always be in stock

  • Product descriptions are completely error-free

 

6. Shipping & Delivery

Shipping times may vary depending on location and order volume.
We are not responsible for delays caused by:

  • Shipping carriers

  • Incorrect addresses provided by the customer

Full details can be found in our Delivery Policy.

 

7. Returns & Refunds

Return and refund eligibility is determined according to our Return & Refund Policy.

 

8. Intellectual Property

All content on the Site—including text, images, graphics, logos, product designs, and videos—is the property of Salt & Light Designs Ltd. or its licensors.

You may not:

  • Copy, reproduce, modify, or distribute content

  • Use our trademarks without written permission

Personal, non-commercial use of Site content is permitted.

 

9. User-Submitted Content

If you submit content (reviews, messages, etc.), you grant us a non-exclusive, royalty-free license to use, reproduce, publish, or display that content for business purposes.

You agree not to submit:

  • Harassing, offensive, or illegal content

  • Content that infringes on third-party rights

  • False or misleading information

 

10. Privacy

Your use of the Site is also governed by our Privacy Policy, available on our website.

 

11. Third-Party Services & Links

We may use third-party services (e.g., payment processors, analytics tools).
We are not responsible for the content or practices of third-party sites linked from our Site.

 

12. Disclaimer of Warranties

The Site and all content are provided “as-is” and “as available” without warranties of any kind, including implied warranties of:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

We do not guarantee that:

  • The Site will be error-free

  • The Site will operate without interruption

  • Defects will be corrected

 

13. Limitation of Liability

To the fullest extent permitted by law, Salt & Light Designs Ltd. and its directors, employees, and agents are not liable for any damages arising from:

  • Use or inability to use the Site

  • Errors or inaccuracies on the Site

  • Unauthorized access to your information

  • Any conduct of third parties

Our liability is limited to the amount you paid for products purchased through the Site.

 

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, or expenses arising out of:

  • Your use of the Site

  • Your violation of these Terms

  • Your infringement of third-party rights

 

15. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada.

Any disputes will be resolved in the courts located in British Columbia, Canada.

 

16. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date.

Continued use of the Site constitutes acceptance of the revised Terms.

 

17. Contact Us

If you have questions about these Terms, please contact us:

Heart Company / Salt & Light Designs Ltd.

208-7475 Hedley Ave, Burnaby BC V5J 0E8
contact@heartcompany.ca

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