Privacy Policy
Last updated: December 3rd 2025
This Privacy Policy describes how Heart Company (“we”, “us”, or “our”), operated by Salt & Light Designs Ltd., collects, uses, and protects your personal information when you visit or make a purchase from https://www.heartcompany.ca/ (the “Site”).
By using our Site, you agree to the terms of this Privacy Policy.
1. Who We Are
Heart Company
Operated by: Salt & Light Designs Ltd.
Address: 208-7475 Hedley Ave, Burnaby, BC V5J 0E8, Canada
We are a British Columbia–based business and follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and BC’s Personal Information Protection Act (PIPA).
2. Information We Collect
We collect personal information in the following ways:
a. Information You Provide Directly
When you use our contact form, create an account, or place an order, we collect:
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First name
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Last name
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Email address
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Phone number
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Shipping address (for physical orders)
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Billing address (if different)
If you create an account, we may also collect login credentials (stored securely).
b. Information Collected Automatically
When you visit our Site, we automatically collect:
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IP address
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Browser type and operating system
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Device information
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Pages viewed, time spent on pages, and click behavior
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Referring URLs
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Cookies and tracking technologies (see Section 4)
c. Analytics Data
We use website analytics tools (e.g., Google Analytics or similar) to better understand how visitors interact with the Site.
3. How We Use Your Information
We use your information for the following purposes:
Providing and Managing Our Services
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Processing and fulfilling orders
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Creating and managing user accounts
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Responding to inquiries and customer support requests
Improving Our Website and Customer Experience
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Monitoring website performance and usage
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Enhancing navigation, design, and functionality
Communications
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Sending order updates and transactional emails
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Sending optional marketing or promotional communications (you may opt out at any time)
Legal and Business Purposes
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Fraud prevention
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Compliance with applicable laws and regulations
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Protecting the security and integrity of our systems
4. Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to:
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Remember user preferences and login sessions
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Analyze traffic and usage patterns
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Improve Site performance
You can manage cookie settings through your browser. Disabling cookies may affect Site functionality.
5. How We Share Your Information
We do not sell your personal information.
We may share data with:
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Service providers (e-commerce platforms, payment processors, analytics providers, shipping carriers)
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Legal authorities, if required by law
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Business successors, in the event of a merger or asset transfer
These third parties are only given the information necessary to perform their services and are required to protect your data.
6. Data Storage and Security
We implement reasonable physical, administrative, and technical safeguards to protect your information.
However, no method of electronic transmission or storage is completely secure.
7. Your Rights (Canada / BC)
Depending on your location, you have the right to:
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Request access to the personal information we hold about you
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Request corrections to inaccurate information
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Withdraw consent (where applicable)
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Request deletion/erasure of your data, subject to legal or business retention requirements
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Ask how your information is being used or shared
To exercise these rights, contact us at the email below.
8. Account Information
If you create an account, you may:
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Update your personal information
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Access your order history
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Delete your account by contacting us
9. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.
10. Children’s Privacy
Our Site is not intended for children under 13 years old, and we do not knowingly collect information from minors.
11. International Visitors
If you access our Site from outside Canada, your information may be transferred to and processed in countries with different data protection laws.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated “Last updated” date.
13. Contact Us
For questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Heart Company / Salt & Light Designs Ltd.
208-7475 Hedley Ave, Burnaby, BC V5J 0E8
contact@heartcompany.ca